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Frequently Asked Questions
Don’t see your question listed? Send your question to christi@fatalemedia.com.
Fatale welcomes your feedback and all comments.
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| Q. |
Are your DVDs compatible with the U.K. system? Do your DVDs play worldwide? |
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Yes, all DVDs sold by Fatale are replicated (not duplicated) and play on DVD players worldwide. |
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| Q. |
Do you ship your DVDs outside the United States? |
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Yes, we ship orders worldwide. They are sent via Global Priority Air Mail (5-8 days for delivery) or Air Letter-Post (8-10 days for delivery), depending on where you live. Your sales receipt is sent in a separate envelope. |
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| Q. |
Why aren’t all your videos on DVD yet? |
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Most Fatale titles are now on DVD. The few remaining titles not on DVD will be on DVD in the near future. |
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| Q. |
Do you rent or sell customer names? |
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Fatale never rents or sells or otherwise gives away your name or any customer information. Your privacy is your right and our responsibility. |
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| Q. |
What is your email policy? |
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Fatale Media does not participate in any form of spam messaging. All recipients of legitimate email from Fatale Media are those with prior business history, such as online customers. Beyond that, email may be sent on a “request only” basis to those have have requested information about Fatale Media, or those who have subscribed to our services via strictly voluntary opt-in methods. Fatale Media is fully compliant with the recent CAN-SPAM Act of 2003. |
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| Q. |
What is your returns policy? |
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Your happiness and satisfaction is our 100% guarantee to you. If your order is not to your liking, please let us know and we will exchange the video, credit your account or refund your money, whichever you choose. |
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| Q. |
What packaging do you use when you send the orders out? |
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Within the U.S., we ship in regular Priority Mail packs or boxes, usually with a bubblewrap envelope or other packing materials inside to protect the videos/DVDs/books. The return address label says “Fatale Media, Inc.” with the address only, no Web address or URL or other identifying “markers.” It is a plain label printed in a regular font size in black ink (nothing fancy to draw attention to itself). Sales receipts are enclosed with the order. There is no packing slip or other identifying items stuck to the outside of the package.
Orders sent outside the U.S. are shipped in a plain bubblewrap envelope with the label as above, plus a small green customs form that says “Gift tape(s),“ and marked “Gift/Cadeau“ to expedite customs clearance. Sales receipts are sent in a separate envelope.
Rush orders are shipped in UPS packs or boxes, or in a plain bubblewrap envelope with a UPS shipping label from Fatale Media, Inc |
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| Q. |
Can I track my order? |
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If you request overnight or 2-day air shipping, you will receive an e-mail from UPS with your tracking number. Otherwise, orders are sent Priority Mail within the U.S. and by Air Letter-Post to addresses outside the U.S. If you don’t receive your order in a reasonable amount of time, please call toll-free (U.S.): 888-5-FATALE (1-888-532-8253). Or e-mail christi@fatalemedia.com. |
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| Q. |
Where’s my order? |
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If you have not received your order within a reasonable time, please call toll-free in the U.S. 888-5-FATALE (1-888-532-8253). Or e-mail christi@fatalemedia.com. |
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| Q. |
Are your DVDs carried in stores outside the U.S.? |
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At this time, Fatale DVDs are carried at Sexclusivitaeten store in Berlin, Germany, Good for Her and Come As Your Are in Toronto, Canada, and Adult Land in Newtown, Australia. Regulations sometimes prohibit retailers for importing lesbian pornography. But if you have a suggestion for a store for us to contact, please call or e-mail us at christi@fatalemedia.com. If you order online, please know that Fatale ships worldwide. |
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| Q. |
Do you rent your DVDs? |
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At this time, Fatale does not rent its DVDs. If you prefer to rent, Blue Door carries Fatale videos. |
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| Q. |
Do you offer streaming video? |
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At this time, Fatale does not offer streaming media. If you prefer to sample Fatale videos via streaming media, you may want to check out GameLink, which does offer streaming Fatale videos. |
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| Q. |
Can I download your DVDs to my computer? |
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At this time we do not offer downloading of DVDs to your computer. |
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| Q. |
How are orders sent outside the U.S.? |
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Orders are sent outside the U.S. via Global Priority Air Mail (5-8 days for delivery) or Air Letter-Post (8-10 days for delivery), depending on where you live. Your sales receipt is sent in a separate envelope. |
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| Q. |
What’s the difference between PAL and NTSC versions? Which one do I need to order? |
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NTSC: Video standard for North America and most of Central America and the Caribbean; Japan and South Korea; and U.S. possessions or former possessions.
PAL (& SECAM): Video standard for Australia, Singapore, China and all of Western Europe except France; former Yugoslavia; and most of Western Europe's former possessions. If you are in a SECAM country (France or former Iron Curtain) it is likely your VCR will also play PAL tapes. Check your VCR’s manual if in doubt. |
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| Q. |
What does the PAL version cost? |
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The PAL version costs $5.00 (USD) more than the NTSC version. |
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| Q. |
How do I know how much I’ll be charged in my own currency? |
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Prices listed are in U.S. dollars. Payments are converted by the bank at the best rate available for the day. If you would like help to convert your currency to U.S. dollars, please use this handy currency converter: www.XE.com. |
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| Q. |
Can I order securely on your Web site? |
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All orders processed online at www.fatalemedia.com are through our secure server using SSL (secure socket layer) technology. All orders are completely secure. |
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| Q. |
Can I fax my order to you? |
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Yes, you may fax your order to +1-650-745-4009. If you like, simply print out the Fatale Fax Order Form and send it along. Orders that are sent by ground mail may take longer to reach us, and therefore you should allow more time to receive your order. Please note that all orders are processed within 24 hours of receipt. |
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| Q. |
How long will my order take to reach me? |
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Orders received before 4 p.m. Eastern Daylight Time (U.S.) are processed and shipped that day. Orders received after 4 p.m. EDT are processed and shipped the next morning. Orders that are sent by ground mail may take longer to reach us, and therefore you should allow more time to receive your order. Please note that all orders are processed within 24 hours of receipt. |
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| Q. |
Do you offer overnight shipping? |
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Customers in the U.S. may order U.P.S. overnight or 2-day air shipping. Click on Order Info to see the costs. |
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| Q. |
Can I order by credit card if I mail or fax in my order? |
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We accept Visa, MasterCard or American Express. If you order using the print catalogue, include the name on the credit card, the billing address (if different from the shipping address), expiration date, and a daytime phone number where we can reach you, if there is a question. |
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| Q. |
Do you accept International Money Orders? |
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Yes, and please note that all payments must be made in U.S. dollars drawn on a U.S. bank. International Money Orders in U.S. dollars are acceptable. We recommend MoneyGram for easy, fast international ordering. |
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| Q. |
I want to send a gift. Do you gift-wrap? How are gift orders processed? |
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Yes, we offer free gift wrapping and personalized gift cards. You receive the receipt in a separate envelope mailed to your attention. The gift recipient receives a packing slip with no prices on it enclosed in the order. |
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Don’t see your question listed? Send your question to christi@fatalemedia.com.
Fatale welcomes your feedback and all comments.
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